Help Center
Find answers to frequently asked questions about ordering, shipping, returns, and more.
ordering
How do I place an order?
You can place an order by browsing our product catalog, adding desired items to your cart, and proceeding to checkout. You must create an account or log in to complete your purchase.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order may have already entered the shipping process and standard return policies will apply.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for large clinic orders. Please contact our sales team at wholesale@dentix-aesthetic.com for a custom quote.
payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express) processed securely via Stripe. We also support Apple Pay and Google Pay where available.
Is my payment information secure?
Absolutely. All transactions are fully encrypted using SSL/TLS technology, and our payment processor (Stripe) is strictly PCI-DSS compliant. We do not store your credit card details.
Do you offer payment plans?
Currently, we do not offer split payment plans. All purchases require payment in full at checkout.
shipping
How long does shipping take?
Standard shipping within the UAE takes 2-5 business days. Express shipping takes 1-2 business days. International shipping typically takes 7-14 business days depending on customs.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also track your order status directly from your Account Dashboard.
Do you ship internationally?
Yes, we ship globally. Shipping costs and estimated delivery times for international orders are calculated dynamically at checkout.
returns
What is your return policy?
Unused items in original packaging can be returned within 7 days. Note that for hygiene reasons, opened dental consumables are strictly non-returnable. Defective items can be returned within 30 days.
How do I return an item?
Contact our support team via email or WhatsApp with your order number. We will provide a Return Authorization number and shipping instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The funds will be credited back to your original payment method.
account
How do I create an account?
Click on the 'Account' icon in the top navigation bar and select 'Sign Up'. Fill in your details to create your secure account.
How do I reset my password?
On the login page, click 'Forgot Password?'. Enter your email address and we will send you a secure link to reset your password.
How do I update my information?
Log in to your account and navigate to the 'Profile' section. From there, you can update your name, email, phone number, and saved shipping addresses.
products
Are your products genuine/authentic?
Yes. All our products are 100% genuine and sourced directly from official manufacturers and certified global distributors.
Do you offer product warranties?
Yes, dental equipment and hardware come with manufacturer warranties. Warranty periods vary by brand and product type. Check the specific product description for details.
Can I get a product demo?
For high-value clinical equipment, we can arrange virtual or in-person demonstrations within the UAE. Please contact our sales team to schedule.
contact
How can I contact customer support?
You can reach us via email at support@dentix-aesthetic.com, use our website's Contact Form, or chat with us instantly using the floating WhatsApp button on our site.