Returns & Refunds

Last updated: September 2026

1. Return Eligibility

  • Items may be returned within 7 days of delivery.
  • To be eligible, items must be unused, in their original condition, and in their original packaging.
  • Hygiene & Safety Exception: Dental consumables that have been opened are strictly NOT returnable for hygiene and safety reasons.
  • Defective items or equipment can be returned within 30 days of delivery under our warranty policy.

2. How to Initiate a Return

  • Contact our support team via email or WhatsApp with your Order Number and reason for return.
  • We will review your request and provide a Return Authorization (RA) number along with return shipping instructions.
  • Unless the item is defective or we made an error, you will be responsible for paying your own shipping costs for returning your item.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed within 5-7 business days.
  • A credit will automatically be applied to your credit card or original method of payment.
  • Original shipping costs are non-refundable (unless the return is due to our error).

4. Exchanges

  • If you need to exchange an item for a different size or variant, contact us to arrange an exchange.
  • Exchanges are subject to inventory availability. If the item is out of stock, we will process a refund instead.

5. Damaged or Defective Items

  • If you receive a defective or damaged item, contact us within 48 hours of delivery and include clear photos of the issue and the packaging.
  • We will arrange free return shipping and immediately send out a replacement or issue a full refund at our discretion.

6. Cancellations

  • Orders can be cancelled free of charge within 2 hours of placing them, provided they have not yet shipped.
  • After this timeframe, or if the order has already been dispatched, our standard return policy will apply.
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